6 Signs You Should Dump Your Service Company

May 26, 2015 | Uncategorized

Tech Deck is a column by Tony Lemma, Bell Service Manager

  1. Sloooow response to your service request. The national distributor in California passes your request through to the manufacturer. Eight hours later, still no response. Time is money, and a great service company recognizes that a timely response is key to keeping your practice up and running.
  2. They tell you to “save the boxes.” Pack up and ship your autorefractor back to Florida for service? You can guarantee it’ll be out of commission for at least a week or more. Or, you could trust your equipment maintenance to the factory-trained technicians right in your backyard.
  3. They’re punctually challenged. You scheduled a service call at noon to avoid taking down an exam lane during business hours. Yet, the technician shows up at 1:30 when you’re slammed with patients. Argh.
  4. You need a HAZMAT suit to clean up after service. Grease all over your instrument stand? Muddy footprints? The stench of day-old whiskey and cigarettes? We’ve heard the horror stories. These are the kinds of uh-oh’s that reflect poorly on a doctor, and might cause a patient to think twice before booking the next appointment.
  5. You’re still shocked over the bill. The last thing you expected was a $1,117.53 bill to repair an exam chair’s footrest. Worse, you’re still confused over how the charges got so high because the technician didn’t properly explain the work performed.
  6. Your Swiss slit lamp is now partially made in Taiwan. Non-original equipment manufacturer (OEM) parts degrade the quality of instruments. For example, to cut costs, some service companies use generic slit lamp bulbs. The kind that could cost you a crucial diagnosis when only half of the recommended illumination reaches a patient’s eye.

If any of these sound familiar, it might be time to call Bell. 1-800-255-5929.