Frequently Asked Questions

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General Questions

As an authorized distributor, Bell’s warranty responsibility is limited to the responsibility of the original equipment manufacturer.

The specific terms of a product warranty are only those provided by the written warranty accompanying the particular product. Unless specified in the terms of an individual sale, Bell has no greater product warranty beyond that of the manufacturer. With few exceptions, the warranty period for new instruments is one year and covers parts and labor.

In general, the manufacturer’s responsibility shall be, at their option, to either repair or replace any product component that fails during the warranty period due to a defect in workmanship and/or material.

The warranty is contingent upon the proper use of the product and does not cover products which have been modified without the manufacturer’s approval, or which have been subjected to unusual physical or electrical stress, or which have had original identification marks removed or altered.

Lamps, bulbs, ink cartridges, and other expended items are not covered by warranty.

Bell warrants pre-owned equipment and our repair work for 90 days.

Category: General Questions

Yes, within 30 days of the invoice issue date, and with written authorization from Bell. The customer is responsible for all return shipping charges. Returns are subject to a 15% restocking charge.

Category: General Questions

Accounts are due and payable on receipt of invoice. Prices are subject to change. All prices are net F.O.B. point of shipment. All sales are subject to the applicable taxes imposed by the laws of the state in which the sale is made and the product delivered. For all orders over $3,500 the “terms” are: 20% deposit with the order and the balance upon delivery. Note that our invoices suggest payment via check, cash, or ACH. Use of a credit card for payment transactions are subject to a 2.5% processing fee. Financing plans are available. Contact us for more details.

Category: General Questions


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