by Bell-Fresh | Apr 30, 2017 | Practice Management
Walk into most waiting rooms, you’ve undoubtedly noticed a big screen (or screens) playing videos while most everyone is thumbing it on their smartphones. Like everywhere else, communication has gone digital in the opthalmology. But smart phones, IPads and TV...
by Bell-Fresh | Feb 1, 2017 | Practice Management
The first contact your patients have with your practice is through your staff. A great, welcoming attitude and enthusiasm go a long way in making your patients feel welcome. Here are some other tips to help gain and retain patients. Listen closely Identify customer...
by Bell-Fresh | Dec 22, 2016 | Practice Management
Get out a stopwatch and read the following text from Valerie Gee, author of Super Service. Ready? Go: “There is no set rule for the rate of speaking of individuals. Some persons can speak at a rate of 190 words per minute and be clearly understood, while others must...
by Bell-Fresh | Jul 29, 2016 | Practice Management
Prescriptions in hand, some patients walk out your office door throwing a punch to your bottom line. In search of lower prices, they take the prescription to Walmart, Target or LensCrafters. Other bargain shoppers head to their computers to purchase their glasses...
by Bell-Fresh | Jun 27, 2016 | Practice Management
Call it task persistence, self-regulation or gratification delay, few factors are as important for success as willpower. But psychologists have shown we have only a limited amount of the stuff — and it’s drained quickly in situations where we need to make a lot of...
by Bell-Fresh | May 27, 2016 | Practice Management
Results of a study from the University of Waterloo bolster the argument for changes in the way pharmacies print instructions to patients. The researchers tested prescription labels based on recommended guidelines and found a significant improvement in their...
